1. Digital Products (e.g., Astrology Reports, Birth Charts, Forecasts)
• Due to the personalized nature of our digital products, all sales are final and non-refundable once the product has been delivered.
2. Consultations with Experts
• If you need to cancel a consultation, please do so at least 24 hours in advance for a full refund.
• Cancellations made less than 24 hours before the scheduled session are non-refundable.
• If our expert is unavailable for any reason, you may choose to reschedule or receive a full refund.
3. Technical Issues
• If you do not receive your purchased product due to a technical error (e.g., failed download, payment processed but no delivery), please contact us within 7 days, and we will ensure delivery or issue a refund.
4. Satisfaction Disclaimer
• Astrology services are based on interpretations and are not guaranteed to produce specific outcomes. Therefore, refunds will not be issued for dissatisfaction with the content of forecasts or consultations.
5. How to Request a Refund
• Please email our support team at myhelp.b1zo@gmail.com with your order details. Refund requests will be reviewed within 5–7 business days.